Customer Service Articles
81: Creating Customer Service Excellence
In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.
82: Customer and Employee Loyalty: How Do You Rate?
The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty.
83: Choosing To Outsource Work Overloads
Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work.
84: Promise a Rose Garden and Your Business Will Fail
I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away.
85: SAS Update -- Caporicci & Larson
Caporicci & Larson Report - In May of 2006 the Office of Management and Budget issued a new revised supplement for OMB A-133. This revised supplement had several changes made to grant program narratives on the program requirements?
86: Loyalty Shouldn't Be Your Customer's Problem
As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer.
87: Document Storage Scanning To CD
Fast and easy retrieval of you information is critical to your business success. And your documents, both on hard drive and paper, are the lifeblood of your organization. So it makes sense to preserve them for any eventuality. But should you try to do it yourself or find a professional firm to do it for you? Read on to find out.
88: What Ever Happen To Customer Service
how improving customer service can grow your business
89: Simple Tips For Pleasing Your Customers
The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends.
90: How to avoid exploitation as a model
Unfortunately every year thousands of young girls are exploited unwittingly by unscrupulous modelling agencies that are only out to make a fast buck. To avoid the pitfalls of these agencies make sure that the one you choose has a good reputation in the industry and amongst fellow models.
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