Customer Service Articles
1: A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don't have great customer service skills, it doesn't matter. Customer service should be a number one priority to any business.
2: The Many Uses Of Training Videos
Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effective. One way to accomplish this type of training is with the use of training videos. Training videos are an excellent training tool for businesses looking for customer service and sales skills, safety training, team building, and every other type of training you could possibly think of. Training videos provide the ultimate in versatility for the employer.
3: How to Get on the Good Side of Internet Surfers
Discover the facts about educating your customers. Win them over before you ask for the sale.
4: Isn't That What Customer Service is All About?
Two missing ingredients of customer service
5: How to Make Your Business Thrive in the 21st Century
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will.
6: Importance of Customer Relationship Management or Contact Management
Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in customer relationship management or contact management...
7: Quality of Customer Service is Most Important
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...
8: Feedback: Listening to What You Don't Want to Hear
If you hate any kind of feedback, because it feels like criticism, and you despise confrontation, you may be limiting your opportunities for success. Use these 10 steps to learn to extract useful information from any criticism.
9: Are You Resentful of Your Clients?
Are there times that your stomach churns when you hear a clients voice? Do you have many "clients from hell"? If so, you may have Client Resentment Disease.
10: Top 10 Telephone Skills
Help your employees build great telephone skills using these Top 10 tips.
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